Zombie Moon Help Desk Help Desk
Knowledgebase
Suggested knowledgebase articles:

Knowledgebase

General
Gameplay Questions

Articles in this category

I Forgot My Password!

If you forgot your password you can use our password recovery page:   zombiemoongame.com/HelpDesk/forgot.php   If you do not have an email attached to your account then we cannot recover...

509
(10)
Supply Drops

Supply Drops can be saved up to your limit of 3 stored drops after which the orbitals will wait.  When you reach your maximum, the game will provide you a reminder Notification (note:  if yo...

758
(18)
How do I change my password?

From within ZombieMoon, 1) Tap on the profile button 2) Tap on the Settings button: 3) Tap on the Account button: You will be able to update

352
(4)
Squads

A squad is a formal group of no more than 8 (plus the squad owner). Squads have a POWER LEVEL which adds to each of the member’s stats and which requires an upkeep. The POWER LEVEL can be upgra...

659
(14)
  • Top articles
  • Latest articles
What methods are available to purchase Points?

Category: General

The main payment method is dependent upon the platform that the game is running in.  Each of the App Store providers requires that purchases made for apps obtained from their store use their paym...

2,188
(13)
Tech Level and Player Level Requirements

Category: Gameplay Questions

Supply drops will tend to over time provide higher tech level items as the number of drops performed grows.  Some higher tech level items require minimum player levels before they can be used by ...

1,539
(31)
Supply Drops

Category: Knowledgebase

Supply Drops can be saved up to your limit of 3 stored drops after which the orbitals will wait.  When you reach your maximum, the game will provide you a reminder Notification (note:  if yo...

758
(18)
Squad Wars

Category: Gameplay Questions

In Zombie Moon Squad Wars are a two day free for all in which squads compete to see who can come out on top. They begin at 12am on Thursday and end at 11:59pm Friday (server time). During this period...

681
(18)
Elite Status

Category: Gameplay Questions

Players who make a purchase will receive Elite status.  This is awarded in terms of "days" which expire at server midnight.  While active, the ad banner is replaced with the Elite status bar...

580
(10)
aISIS Upgrade

Category: Gameplay Questions

Players who donate to their squad now also provide raw materials to their aISIS unit.  When enough Nano Packs are donated, the player can upgrade their aISIS - each level of upgrade provides +1 H...

557
(11)
June 2018 Updates

Category: General

Over the course of June we have made several updates to the game, the details of which can be found below: Improved Point Drop Odds The odds of finding TL16 and above items has been greatly improved...

374
(5)
Why Can't I Donate a Tech Level 5+ Item?

Category: Gameplay Questions

As you open a slot for an ally, you also open a slot for a referral to provide bonuses. Referral slots are capped at 50 item sets since it is harder for players to acquire referrals than allies. For e...

475
(8)
Referral Codes

Category: General

If you downloaded and installed Zombie Moon from a player's referral link, a referral code is automatically applied and referral bonuses and connectivity are applied right away. (Finding your referr...

474
(3)
Squads

Category: Knowledgebase

A squad is a formal group of no more than 8 (plus the squad owner). Squads have a POWER LEVEL which adds to each of the member’s stats and which requires an upkeep. The POWER LEVEL can be upgra...

659
(14)
Username, Password and Email Changes

Category: General

To change a username, Select lower right button, Settings, Account.  You may change your username, optionally change your password and must set an email address if the name or password is changed...

409
(15)
I Forgot My Password!

Category: Knowledgebase

If you forgot your password you can use our password recovery page:   zombiemoongame.com/HelpDesk/forgot.php   If you do not have an email attached to your account then we cannot recover...

509
(10)