Zombie Moon Help Desk
Help Desk

Hello, how can we help?

Suggested knowledgebase articles:
Submit a ticket
Submit a new issue to a department
View existing tickets
View tickets you submitted in the past
Special Search
Spend points in search of a great item!
View Polls
View current poll and poll results.
Refer Others
Power up by referring players to the game.
Buy Points
Buy points for yourself or other players.
War Report
Squad Owners and Deputies - see how your squad did in the previous Squad War.
Forgot Password
Recover your password to the email specified in the game.
Story Recap
Reread the mission texts of missions you have completed in the game.
Hire Mercenaries
Use Mercenaries to fill empty Ally slots.

Knowledgebase

  • Top articles
  • Latest articles
Tech Level and Player Level Requirements

Category: Gameplay Questions

Supply drops will tend to over time provide higher tech level items as the number of drops performed grows.  Some higher tech level items require minimum player levels before they can be used by ...

3,830
(35)
What methods are available to purchase Points?

Category: General

The main payment method is dependent upon the platform that the game is running in.  Each of the App Store providers requires that purchases made for apps obtained from their store use their paym...

3,797
(15)
aISIS Upgrade

Category: Gameplay Questions

Players who donate to their squad now also provide raw materials to their aISIS unit.  When enough Nano Packs are donated, the player can upgrade their aISIS - each level of upgrade provides +1 H...

2,890
(13)
June 2018 Updates

Category: General

Over the course of June we have made several updates to the game, the details of which can be found below: Improved Point Drop Odds The odds of finding TL16 and above items has been greatly improved...

2,515
(7)
Why Can't I Donate a Tech Level 5+ Item?

Category: Gameplay Questions

As you open a slot for an ally, you also open a slot for a referral to provide bonuses. Referral slots are capped at 50 item sets since it is harder for players to acquire referrals than allies. For e...

3,053
(15)
Elite Status

Category: Gameplay Questions

Players who make a purchase will receive Elite status.  This is awarded in terms of "days" which expire at server midnight.  While active, the ad banner is replaced with the Elite status bar...

2,823
(12)
View entire Knowledgebase
Go to Administration Panel